Compliments Where & When Due...
In the mail the other day, I received promotional data from Telstra BigPond Broadband. I've been considering switching over to broadband for some time but as I had prepaid six months' ahead with my current and long-term provider, 'consider' was all I'd been doing regarding switching from 'dial-up' to broadband. As my present contract is up for renewal on 1st December, the information and offer from Telstra couldn't have arrived at a more opportune time.
I have nothing but praise to hand to Telstra because of the prompt way they have answered and attended to my enquiries, all done on-line. They made me feel like a valued customer in the way they have treated me so politely and promptly. We've exchanged many e-mails and I almost feel like I know the person with whom I've been dealing.
The deal on offer is a very good one...half-price broadband access for the first 12 months on a 24 month plan, plus free modem and no connection fee. I'll be self-installing the modem....well, I hope I'm able to do so...this could be a lot of fun! Watch this space for updates on hair-pulling and refraining from picking up the sledgehammer!
It will take a couple of weeks, no doubt, for everything to fall into place but this is the most sensible money-saving way for me to go. I'm sorry to be losing my current ISP...Spiderweb...as I've been with them for eight years and have always had wonderful service from them. Plus, I know the team at Spiderweb, personally and I feel like I'm letting them down, however, I have to take the best deal on offer.
We can all be at times quick to criticise but when credit is due, it must be given...and Telstra deserve many credits on the way they have dealt with me on this matter.